Skip to main content Scroll Top

Privacy Policy

Last Updated: 02/07/2026

1. Introduction

Welcome to FRANK AI (“FRANK AI”, “we”, “our”, or “us”). We are committed to protecting your privacy and complying with applicable data protection laws, including Google Play Developer Policies and Apple App Store Privacy Guidelines.

This Privacy Policy explains how FRANK AI collects, uses, discloses, and protects your information when you use our mobile application, website, and related services.

If you have any questions or privacy requests, please contact:

Email: info@refrank.ae
Website: https://refrank.ae/

2. Information We Collect

We collect information necessary to provide, maintain, and improve our services.

2.1 Personal Information

We may collect:

  • Name
  • Email address
  • Account profile details
  • User preferences
  • Login credentials

2.2 Account Authentication

FRANK AI uses authentication technologies including Firebase Authentication and related Firebase services. When you create or log in to your account, we may collect:

  • User account identifiers
  • Authentication tokens
  • Login activity logs
  • Security verification data

2.3 Location Information

With your permission, FRANK AI may collect:

  • Precise GPS location
  • Approximate location
  • Location history (if enabled)

Location data is used to:

  • Provide map and navigation features
  • Deliver location-based recommendations
  • Improve AI responses and services
  • Enhance application functionality

You can disable location permissions at any time through your device settings.

2.4 Maps and Navigation Usage

When using mapping features, we may collect:

  • Search locations
  • Navigation interactions
  • Map usage analytics

These features may use third-party mapping providers.

2.5 AI Interaction and Content Data

FRANK AI provides artificial intelligence services. When using AI features, we may collect:

  • User prompts, messages, or voice inputs
  • AI-generated responses
  • Usage analytics and feedback
  • Interaction patterns

This data is used to improve AI performance, reliability, and safety.

Users should avoid submitting sensitive personal or confidential information to AI features.

2.6 Device and Technical Data

We automatically collect:

  • Device model and type
  • Operating system and version
  • IP address
  • Application version
  • Crash reports
  • Performance diagnostics
  • Device identifiers

2.7 Usage and Analytics Data

We collect information regarding:

  • App feature usage
  • Session duration
  • Navigation behavior
  • Interaction statistics

Analytics helps improve performance and user experience.

2.8 Advertising Data

FRANK AI may display third-party advertisements. Advertising providers may collect:

  • Advertising identifiers
  • Device and usage data
  • General location data
  • Ad interaction data

Users can manage advertising preferences through device settings where available.

3. How We Use Information

We use collected data to:

  • Provide and operate FRANK AI services
  • Enable secure login and account management
  • Deliver AI-powered functionality
  • Provide location-based services
  • Improve app features and performance
  • Personalize user experiences
  • Provide customer support
  • Deliver advertisements
  • Detect fraud and prevent abuse
  • Comply with legal and regulatory obligations

4. Legal Basis for Processing (Where Applicable)

We process user data based on:

  • User consent
  • Performance of services
  • Legal compliance
  • Legitimate business interests

Users may withdraw consent at any time through app or device settings.

5. Third-Party Services

FRANK AI may share or process data using trusted third-party providers, including:

  • Firebase (Authentication, Database, Cloud Messaging, Analytics)
  • AI service providers
  • Advertising networks
  • Mapping and location providers
  • Analytics platforms

Third-party providers process data according to their own privacy policies and contractual obligations.

6. Data Sharing and Disclosure

We do not sell personal data.

We may share data only:

  • With service providers assisting in app operations
  • To comply with legal requirements
  • To protect rights, security, and safety
  • During business transfers such as mergers or acquisitions

7. Data Storage and Security

We implement appropriate technical and organizational safeguards including:

  • Secure cloud infrastructure
  • Encryption of sensitive data
  • Access control restrictions
  • Security monitoring and updates

While we strive to protect your data, no system can guarantee complete security.

8. Data Retention

We retain data only as long as necessary to:

  • Provide services
  • Meet legal requirements
  • Resolve disputes
  • Enforce agreements

Users may request deletion of their account and associated data by contacting us.

9. User Privacy Rights

Depending on your jurisdiction, users may have rights to:

  • Access personal data
  • Correct inaccurate information
  • Request deletion of data
  • Restrict processing
  • Withdraw consent
  • Request data portability

Requests can be submitted to:
info@refrank.ae

10. Children’s Privacy

FRANK AI does not knowingly collect data from children under 13 years old (or higher minimum age where required by local law).

If we discover that a child has provided personal data, we will delete it promptly.

Parents or guardians may contact us to request removal of child data.

11. App Permissions

FRANK AI may request the following permissions strictly for app functionality:

  • Location services
  • Internet access
  • Storage or media access
  • Notifications
  • Device identifiers

Permissions can be controlled or revoked through device settings.

12. Advertising and Marketing

We may use third-party advertising services to:

  • Display relevant advertisements
  • Measure advertisement performance
  • Improve ad targeting

Advertising providers may use cookies, SDKs, or similar technologies.

Users may opt out of personalized ads through device advertising settings.

13. Artificial Intelligence and Automated Decision Making

FRANK AI uses AI technologies to:

  • Generate automated responses
  • Provide recommendations
  • Improve service functionality

AI results are generated automatically and may contain errors or inaccuracies. Users should verify critical information independently.

14. International Data Transfers

User information may be transferred and stored in servers located outside your country. We ensure appropriate safeguards are implemented according to applicable data protection laws.

15. Compliance with Platform Policies

FRANK AI complies with:

  • Google Play Developer Program Policies
  • Apple App Store Review Guidelines
  • Applicable privacy and data protection laws

We only collect data necessary for app functionality and clearly disclose data usage to users.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted within the app or website. Continued use of FRANK AI indicates acceptance of updated terms.

17. Contact Information

For privacy questions, support requests, or data access requests, contact:

FRANK AI
Email: info@refrank.ae
Website: https://refrank.ae/

By using FRANK AI, you confirm that you have read, understood, and agreed to this Privacy Policy.